cu77's Privacy Policy

1. Introduction and Purpose of the Policy

cu77 ("we", "our", or "the platform") provides a safe and reliable service for online entertainment and betting players in Bangladesh. This privacy policy tells you how we collect your personal information, what purposes we use it for, how long we store it, and who we may share it with.

By registering with cu77 or using our services, you agree to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

Our core goal is to handle your personal information with the highest level of security and to maintain full respect for your privacy. Using SSL encryption and modern security frameworks, cu77 ensures that your information is always protected.

2. What Information We Collect

cu77 may collect the following types of information:

2.1 Registration and Identity Information

• Full name, username, and password (in encrypted form).
• Date of birth (for age verification — only those aged 21 or above may register).
• Email address and contact details.
• National ID card or passport number (during KYC verification).

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for deposits and withdrawals).
• Transaction history and amounts.
• Documents related to financial verification.

2.3 Activity and Usage Information

• Gaming history, betting records, and win/loss data.
• IP address, device type, browser, and operating system information.
• Cookie and web analytics data.
• Login times, session length, and navigation patterns.

2.4 Communication Information

• Support-related conversations via live chat or email.
• Complaints, suggestions, and feedback.

3. Purpose of Using Information

cu77 uses collected information for the following legitimate purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Financial Transaction Processing: For deposits, withdrawals, and bonus payments.
• KYC and Fraud Prevention: To protect against unauthorized access and financial fraud.
• Customer Support: To answer your questions and resolve issues.
• Service Improvement: To analyze and improve platform performance.
• Responsible Gaming: To identify excessive play patterns and provide necessary support.
• Promotional Communication: To inform you about bonuses and offers (with your consent only).
• Legal Compliance: To comply with applicable laws and regulations.

4. Sharing and Disclosure of Information

cu77 does not share your personal information with any third party except in the following circumstances:

• Payment Service Providers: Only the information necessary for processing transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Technology Partners: To a limited extent with technology service providers required to operate the platform.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: With cybersecurity firms and anti-fraud organizations when needed to investigate criminal activity.
• Business Transfers: In the event of a company merger or acquisition, though the new authority will also be bound to follow this privacy policy.

All third-party partners operate under strict confidentiality agreements and are restricted to using the information they receive only for the specified purpose.

5. Cookies and Tracking Technologies

cu77 uses cookies and similar technologies to improve the performance of the website and services. Cookies are small data files stored on your device that help us personalize your experience.

5.1 Types of Cookies

• Essential Cookies: Essential for login sessions, security, and core functionality.
• Performance Cookies: Help evaluate the speed and performance of the service.
• Functionality Cookies: Remember language preferences and personal settings.
• Analytics Cookies: Used to analyze user behavior and improve the service.

5.2 Cookie Controls

You can control or disable cookies from your browser settings. Keep in mind, however, that disabling some essential cookies may affect the core functionality of the platform.

6. Data Retention Period

cu77 stores your information only for as long as necessary. General guidelines are as follows:

• Account information: For the entire duration the account is active and for a minimum of five years after it is closed.
• Financial transaction records: A minimum of seven years as required by law.
• KYC and identity documents: After account closure, in accordance with applicable regulations.
• Customer service conversations: Up to three years.
• Analytics data: Generally up to two years, though it may be kept in anonymized form for a longer period.

Specific information may be retained beyond the above periods when required by legal obligations or for the resolution of disputes.

7. Data Security Measures

cu77 applies industry-standard security measures to protect your information:

• SSL/TLS encryption used for all data transmissions.
• Strong encryption technology for stored data.
• Strict access controls — only authorized personnel can access the necessary information.
• Regular security audits and vulnerability assessments.
• Automated monitoring systems to detect suspicious activity.
• Regular privacy and security training for staff.

However, transmitting data over the internet is not completely risk-free. cu77 provides the highest level of protection, but absolute security cannot be guaranteed.

8. Your Rights

As a cu77 user, you have the following rights:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to ongoing legal obligations).
• Right to Restrict Processing: A request to limit the processing of your information in certain circumstances.
• Right to Data Portability: A request to receive your information in a structured format.
• Right to Opt Out of Promotional Communication: The ability to opt out of marketing communications at any time.

To exercise these rights, email us at [email protected] or contact us via 24/7 live chat.

9. Protection of Minors

cu77 strictly provides services only to those aged 21 or above. We do not knowingly collect or process information from any minor.

If we suspect or are made aware that a minor has registered, we will immediately close that account and take steps to delete the associated information.

All users are required to provide valid identification through the KYC process for age verification.

10. International Data Transfers

cu77's servers and some technology partners may be located outside Bangladesh. In such cases, your information may be transferred across international borders.

For such transfers, we ensure that the standards of customer data protection are equal to or greater than any applicable local law. All third-party partners are bound by appropriate data protection agreements.

11. Policy Changes and Updates

cu77 may review and update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• The update date on this page will be changed.
• A notification may be sent to your registered email address.
• A notice about significant changes will be provided when you log in to the platform.

Continued use of cu77 after any changes will be considered your agreement to the updated policy. We therefore recommend visiting this page regularly.

12. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us: